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Our Terms, Your Rights, Plain and Simple

sweepsroyal operates under a defined set of legal terms that govern your account, your data, and your access to the lobby — availability depends on state law and eligible states.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ wallet termsPolicy contact on fileClear user rights
sweepsroyal Our Terms, Your Rights, Plain and Simple
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We collect only what we need to run your account, verify your identity, and process your PayPal, Venmo, or Play+ transactions. Your data is not sold to third parties. Below is how we manage each area of your policy rights.

Data Retention

We keep your account records for as long as required under applicable US law. You can request a summary of what we hold by submitting the data-request form in your account Help Center.

Cookies and Tracking

Our site uses session cookies to keep you logged in and analytics cookies to improve lobby performance. You can manage cookie preferences from the settings panel on your account.

Account Security

Your account uses two-step login verification. We recommend keeping your registered email secure; any change to your email or password triggers an automated confirmation to the address on file.

Requesting Changes

To correct, update or delete your personal data, contact our support team via live chat or email. We aim to respond to verified data requests within the timeframe required by applicable state law.

REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute involving your account, our support team handles these directly. Reach out through any of the channels below and include your registered account email so we can locate your record without delay.

Live Chat Open live chat from your account dashboard. State your issue clearly and our team will route your legal or policy question to the right person.
Email Support Email us at the address listed in your account settings. Include your account ID and a description of your legal or data inquiry for a faster resolution.
Account Help Center The Help Center in your account menu holds our policy documents, terms updates, and the data-request form you can submit without needing to contact support directly.

Common Questions About Our Terms and Policies

These are the questions we hear most often about how our legal terms apply to your account. If yours isn't answered here, reach out via live chat from your account dashboard.

Access depends on your state's laws. We only allow accounts from eligible states, and you agree at registration that you are in a permitted location. Check your state's current rules before opening an account.

Yes. Submit the data-request form in your account Help Center or contact support via email. Include your account ID and we will respond within the timeframe set by applicable state law.

Payment method details linked to your account are removed from active storage when you close your account. We retain transaction records only for the period required under US financial and gaming regulations.

We post a notice on the platform and send an email to your registered address before material changes take effect. Continuing to use the account after the effective date means you accept the revised terms.

We do not determine your tax liability. Winnings may be taxable under federal or state law, and that obligation is yours. We recommend consulting a tax professional regarding your specific situation.

Contact support via live chat or email with your transaction ID and a description of the issue. We review payment disputes — including those involving Play+ prepaid cards — on a case-by-case basis.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.